Just had one of our Marketing Project Specialist team members request carer’s leave for at least three weeks – if not more. You know what it’s like as a business owner, managing human resources can be a real issue.
Having to fill in for team members certainly isn’t the way to own a business that runs without you.
What you need are good business systems!
Human resources (your team) is an area that can be certainly systemised.
For example, for the Marketing Projecting Specialist due to leave shortly on carer’s leave – I opened the last version of his Positional Tasks, spent 5 minutes updating it, then had a meeting with one of our casual staff who I knew would be suitable for the position. I then had the former Marketing Project Specialist train his replacement using the Positional Tasks as a guide – as well as showing the replacement team member all the training documents that he developed for each part of his role.
Wow – so easy for me (the business owner).
Not only that – I had the Letter of Offer and the Employment Contract for the position on computer also. Another 10 minutes later, both documents updated and given to the new team member.
See how I was able to turn a potential headache into a very minor issue? Most businesses have standard positions – Sales Person, Office Manager, Receptionist, etc. They are good places to start for you to systemise.
Don’t wait for one of your key people to leave your business and throw your business into chaos!
Here’s my recommendation:
- Interview each staff member for a particular position. Write 1-2 pages of headings and bullet points for each task they do.
- Ask that staff member to begin creating instructions for each of these. Check back with them to make sure they have done this.
- Update all your recruitment and induction documentation. Including the advertisements, interview questions, Letter of Offer, Employment Contracts, etc.
Sure this takes effort -but would you rather do this at (usually) the worst time (when someone leaves) – or have it all pre-done and avoid the stress?