What Are QR Codes And How Can They Be Used In Your Business

What are QR codes? Well, they’re similar to the barcodes used by retailers to track inventory and price products at the point of sale. The main difference between the two is the amount of data they can communicate. Traditional bar codes which I’m sure you’re familiar with use vertical lines and can only hold up to 20 digits, whereas QR codes are two-dimensional (2D) and can hold much more information.

When a customer scans or reads a QR code with their iPhone, Android or other camera-enabled Smartphone, the phone can automatically:

• Be linked to a web page (for your shop, or business)
• Activate a number of phone functions including email, messaging or SMS
• Directed to an online video (Youtube, etc)
• Display prices or other data about a product, etc

Really it makes it EASIER for a customer (or potential customer) to obtain further information about a product – WITHOUT having to enter in information (e.g. your website address). It’s a good marketing and sales tool.

I’ve recently seen a big electrical goods retailer use QR codes as a ‘teaser’ for advertised specials. So it will be interesting to keep tabs on the varied (and creative) uses for QR codes in retailing and business.

$8,000+ In Net Profit After Sending 97 Letters

Direct mail is a beautiful thing once you have a well-crafted letter written in our style of marketing.

Our client, Brad Podmore of Coffee & Tea Supplies WA, sent 97 copies of the letter we wrote for him and picked up a new client worth more than $8,000 in net profit per year!

Brad’s Giovanni blend coffee is so good that he retains cafe and restaurant clients for many years – hence the Lifetime PROFIT Value of that new client would easily be $32,000 over 4 years.

To read other marketing success case-studies, click here.

Updated Marketing Tips For More Customers & Sales

Updated articles (December 2011) on marketing, more customers and sales:

• Tip #21 – Getting More Customers – Fast! (part 1)
• Tip #22 – Free Marketing Strategy: Lead Generation In Public
• Strategy #32 – Store Traffic Information : A Simple Way To Boost Store Sales!
• Strategy #33 – How Many Customers Didn’t Revisit Your Store? And What You Can Do About It!
• Marketing Strategy
• Marketing Products – our business marketing systems
• Client results – case studies and testimonials from clients using our business marketing systems
• Client results #2

Article published from our head office – Balcatta, Perth, Western Australia.

Is there life after MYOB?

What other accounting systems are used by Australian businesses?

Interesting question… I found this useful list:

• Business Vision 50 Accounting
• BusinessWorks
• DacEasy
• MAS 90
• MAS 200
• Microsoft Dynamics GP
• Microsoft Money
• MYOB Accounting
• MYOB Premier
• One Write Plus
• Peachtree
• Sage – Simply Accounting
• Sage PFW
• Quickbooks
• Quicken
• Timberline

Any others I’ve omitted?

Are You Stuck In The ‘Wrong’ Mode For Business Success?

Entrepreneur v.s. Employee tasks – what’s the difference?

Just had one of those days where you were just putting out fires in your business and you feel like throwing in the towel? The reason often is due to the business owner not setting up the right systems to handle the business operations. It’s a mind-set issue you see. The role of the business owner is to eventually remove themselves from the business. Not be the "cog" in the business.

WHY? Answer: A business is more valuable when it can operate profitably, survive and grow and survive without the business owner.

The business owner needs to spend a little time EACH and EVERY day (as much as possible) to work on "Entrepreneurial tasks" and not "Employee tasks". Entrepreneurial tasks like marketing planning and documenting processes (or working with a staff member to document processes) adds significantly more value to a business than $18-$22 per hour employee tasks like making deliveries, filing, bookkeeping, etc.

For more information about which business tasks are entrepreneurial – click here.

FREEING UP YOUR TIME – why use video?

These days, most business owners use computers and technology. For example, you would have a computerised bookkeeping system in your business. Now we know that you will have say some very specific instructions for a certain bookkeeping process. Or, for that matter, ANY SOFTWARE PROGRAM your staff may be using.

Wouldn’t it be great to avoid those ‘pesky’ questions from staff about HOW to do something on the computer. Or, perhaps your existing staff know how to do something – but if they left your employment, would you know to train the replacement?

SOLUTION: Record a number of very short videos (less than 5 minutes).

Though – don’t record how to use your business software. e.g. how to add a contact, etc. Those videos will already exist on Youtube and on the software developer’s websites.

What you want to do is – only record a SPECIFIC procedure unique to your business. For example, a special way your staff create an invoice, or use MS Outlook for a particular task, or use your in-house production software, etc. Also you don’t want to record dozens of videos for seldom performed tasks either – just the most common daily or weekly functions in your business.

Video is simply just another documentation tool that can be used to free up your time as the business owner. Use it well.

What Richard Branson Thinks About The Late Steve Jobs (Apple)

I was very sorry to hear about the recent passing of Steve Jobs (Pixar, Apple).

Showing my age and confessing to be an early techie – I followed the rise of Apple and Microsoft in the early 1980s and was familiar with the intial Apple computers. Then, over the past three decades I read many books on the topic of technology and technology marketing. Steve Jobs was a true genius.

I came across this article by Richard Branson (Virgin) on his thoughts on Steve Jobs, Apple, having passion in business and on management styles. I thought you’d like it too.

(Under the photo is a link to the PDF version – easier to read)

PDF version – click here

Want To Market Your Services To An Industry Or Niche?

Often good marketing requires TARGETING your ideal industry or niche – whether it’s accountants, lawyers, engineers, etc – or even the wealthy clients of the accountants, lawyers, engineers, etc.

By finding and joining suitable associations, you get the opportunity to “hang out” with your target market. You can then find out their specific needs and wants, to further refine your offering. It’s one thing to measure your marketing results by numbers, but it’s much better to actually ask your market – what they like and dislike about your products and services, and about your marketing. It’s market research at its best.

Check out the "Directory Of Australian Associations" by Crown Content.

 

How Your Customer Promise Can Increase Sales

I’m a big fan of how IKEA does business – especially their marketing and sales methods. If you can – make a trip to an IKEA store to simply view how they retail – you’ll certainly learn a lot.

The Customer Promise Closely following the vision for your business is your definition of your business culture and your Customer Promise forms part of that. It’s very important that not only you (the business owner) and the staff understand and operate daily according to the customer promise – it leads to your customers receiving a consistent level of service which in turn increases sales in your business.

My recommendation – if you don’t have a customer promise clearly defined – arrange a meeting with your staff for a brainstorming session – Ask the question "What’s really important to our customers?" and "How can we define and then deliver on that?"

Building Your Business Asset – How Much Is Your Business Worth?

Bumped into one of my colleagues in the business broking industry – John Denton from Performance Business Sales.

It’s always good to chat to John as he has the ‘finger on the pulse’ regarding the business sales market goes.

One particular statistic that I’m always interested in – is the ROI multiples for particular industries. John and I know that, for example, newsagencies and Australia Post agencies have a high multiple of 3 – that is the listing ‘value’ will be 3 times the net profit.

However, John Denton mentioned that as the trend is away from people buying newspapers and magazines – that these business will be worth less – but, at the moment people are still willing to buy newsagencies and Australia Post agencies at FULL PRICE – unaware of the trend – ahhhh, very interesting.

So – benefit for you? Well, it’s aways good to know HOW much your type of business is worth if you were to sell it – it’s worth contacting a business broker to find out!

Article published from our head office – Balcatta, Perth, Western Australia.

How To Get More Customers Using The Internet And Social Media Marketing…

Maximising your online presence using a keyword bank

How do you search for suppliers on the internet? How do potential customers find you?

It’s a different process… rather than open the index page of the Yellow Pages or thumb through the local newspaper, consumers find services and products by the use of keywords and keyphrases. Unless your website contains these keywords and keyphrases – you won’t get people coming to your website.

A keyword bank is the most valuable resource for your online presence!

What is a keyword bank? It’s a list of keywords and keyphrases that are related to your business.

The image on above illustrates sample keywords for an accounting firm.

Sure, your website designer or your Internet advertising company may have used some of the popular terms (keywords) on your website or in your internet advertisements, but you, as business owner, should know WHAT the popular search terms ARE to ensure that your website contains articles and information USING those keywords.

Now this ‘keyword research’ is easy – you don’t need to pay someone thousands of dollars to do it. In fact, Google have a FREE search tool to assist you with your ‘keyword research’. Check it out…

Google Keyword Research Tool – click here

Loss Of Walk-by Traffic – Don’t Let This Happen To Your Business!

I’ve been saying it for years… when it comes to marketing – you can’t simply rely on local walk-by or drive-by traffic. You are putting yourself at the mercy of the local conditions – car park changes, local council works, nearby building works, etc.

Here’s proof… have a read of this article in The West Australian newspaper this week…. One retailer has lost his franchise business, others are running at a loss and all had to lay off staff and reduce hours. We certainly feel for these business owners… not a nice thing to happen… but it does unfortunately.

Retailing requires smarter thinking – that’s why you have to look at other ways (strategies) to market and deliver your products to consumers.

What’s The Best Way To Figure Out If Your Website Is Working For You Or Not?

The big trend now is a shift away from traditional PRINT media like magazines and newspapers to the internet. People like to search and find information online these days, especially for a product or a service.

A business website should bring in leads and assist to close sales to customers! Otherwise, it’s a waste of your hard earned money! Most businesses these days have an internet presence (ie. website). The CHALLENGE is to find out if YOUR website working for YOU? Will it generate leads and customers for you as effectively as traditional advertising? To answer these questions, you will need to TRACK enquires – no different to what you should have been doing with traditional advertising.

Okay, let’s work it out… Leads will come from your web-site in a number of ways:

1) Someone calls your business. To find out how many calls you get a week from your website, you can:

1. Use a separate phone number and note how many calls to that line (using a PABX, or a tally sheet), or
2. You can pay for a special VOIP service that records the number of calls, or
3. Train your staff to ask that important question "How did you find about us?"

2) Someone fills in your ‘Contact Us’ form (this is better than listing your email address on your website). Then record how many form enquiries you get each month.

3) Someone takes some other online action, like makes an online purchase, or enters their details to download a catalogue, etc. However, if someone subscribes to your e-newsletter – typically that is not a warm lead (as you usually only have their first name and email address only at this stage).

NEXT. Okay, you’ve got some tracking in place now – but then you discover that you are not getting as many enquires as you should… so we need to take the next step and IDENTIFY what’s happening on your website.

I’ll reveal exactly how you do this in my next post… as they say… "Stay tuned…"

How The Lifetime Customer Value Principle Can Make You A Rich Business Person…

The most difficult and expensive sale we ever make to a customer is the first one. In that first, important, transaction we earn or lose the trust of the customer.

Think back about your own consumer experiences – have you ever been just a little concerned about your first purchase from a business? It might have been from that florist delivery service you’ve never used before, or that tradesperson you’ve hired, or even product related concerns, say about a new computer or air-conditioning unit.

Once we have the trust of the customer, we open the door to many more sales and referrals.    Why would you want to know the lifetime value of a customer? The lifetime value of a customer is a measure of the value of the customer to your business. It is the potential contribution of the customer to your business over a period of time. When you know the lifetime value of a customer, you have an understanding and awareness of how much you would or should be willing to invest to acquire a customer.

For example:

Mary is a new customer. Mary spends $60 with you, but it costs you $20 to supply the product or service and $40 to acquire Mary as a customer. You might think that acquiring Mary was pointless, i.e. no profit was made. But if I was to tell you that Mary needs to repurchase or revisit every six weeks spending $60 each time, with a profit to you of $40, plus Mary begins refers other people to your business, essentially costing you zero in advertising costs… Well, I’m sure you can see the benefits here.

When you evaluate the effectiveness of your marketing, instead of focusing on that initial, single transaction, you should really focus on the Lifetime return for the investment made.

Lifetime Customer Value = average customer spend X number of times of repurchases in a year X the number of years a customer stays with your business (on average). PLUS Referrals!

Using our Mary example:

LTV = $60 X (52 weeks in a year / 6 weeks) X 5 years = $2,600

Would you spend that $40 to acquire Mary if she was worth $2,600 to your business PLUS referrals? I hope you said YES!

If you understand this significant marketing principle, you’ll see that you can now justify a much greater advertising/marketing investment when you look at your returns in this way, and this provides the engine for significant business growth.

Often your competitors are too cheap to make this important investment, and this can give you a competitive advantage.

What’s Basketball Got To Do With Marketing?

A quote from Michael Jordan : "I have missed more than 9,000 shots in my career. I have lost almost 300 games. On 26 occasions I have been entrusted to take the game winning shot, and I missed. I have failed over and over and over again in my life. And that is precisely why I succeed." What a great attitude and what a great man! Isn’t fascinating that every great person has this type of winning attitude and ‘mindset’. After all, in sports and in business – no game or venture (or even every marketing campaign) succeeds every time.

Even successful business leaders like Steve Jobs, Bill Gates and Donald Trump have failed with certain ventures (read their biographies to find out what they were). But, these successful business people know that one or two ‘home-runs’ can outweigh ten or more failures and make them very rich.

If something doesn’t work, try and try again. If all possible, seek mentors or experts to achieve goals faster. Our expertise here at Kinetic is ‘Great Business Marketing‘. Whether it’s business-to-business marketing (B2B) or business-to-consumer (B2C) we aim to bring in quality leads (enquiries) into a business at the lowest cost possible.

When it comes to business attitude, we found that the wealthiest business owners have a strong ‘marketing mindset’. They understand that they need to ‘invest’ in order to achieve a ROI. For example, a business owner spends $1,000 on advertising, and brings in sales of $5,000 with a profit of $2,000.

Question is – How often would you run that advertisement? I hope you answered – "As often as possible."

Using The Open Day Marketing Strategy

Improving Local Awareness Of Your Business Using Open Days!

This week I’ve got a good example of how to improve the local awareness of your business.

Bunnings in Balcatta had an open day / weekend to celebrate the completion of their warehouse upgrade. My family and I went along and I would say they had around 500 people there around 8pm (see my photo below).

How you can use the Bunnings idea in your business

The open day marketing strategy doesn’t have to be limited to the first day your business was open to the public. You could use the same idea to celebrate any anniversary (of any year in business), or to launch new products or services, or to show off a store refurbishment (like Bunnings did) or even to celebrate a tie-in event like Easter, Father’s Day, Halloween, Melbourne Cup and so on.

The aim of the open day may not be to generate sales, but rather to improve the branding and awareness of your business in your area or to generate leads which you (or your sales team) could follow-up with later.

Above is the photo I took in the store during the Friday evening celebration party.

Above is a marketing flyer Bunnings used to promote the event.

27 Vital Questions You Should Ask Before Buying A Business

I met the husband and wife owners of a small retail shop recently. The business was running at a $65,000 (approx) annual loss. They had purchased the business over 12 months ago and had been steadily losing money. I looked briefly at their books and realised they had paid too much for the business. On top of that, both of them had no retail business experience and they had decided to cut out all of the advertising that the previous business owner had been running – due to cost reasons only.

I asked them how much research and due diligence had they conducted before buying the business. I was shocked by their response…

"We asked the solicitor who was performing the business settlement service if the business was a good buy."

Talk about throwing $$$ away. Needless to say, they no longer have any available capital to invest in marketing or anything else. The outcome will be to close up shop and accept the loss, and the lesson.

So how do you actually avoid this type of business disaster?

Ask yourself these questions…

1. What do I want from being in business?

• For lifestyle (to work fewer than 40 hours per week, with the freedom to go on holidays whenever you choose)?
• To make a profit by building the business up (increasing sales)?
• To generate more cash-flow than a 9-to-5 job?

If your reasons are not listed above – don’t buy the business. If you want to be involved in what the business does (manufacturing, retail, services, etc) out of personal interest, it’s much less stressful and safer to be an employee.

2. Why am I buying this particular business?

• It’s in a prime location.
• It has a massive customer database which is not being used to its full potential.
• You’ve created a specific plan to massively grow the sales revenue using knowledge you’ve accumulated from being an manager in a similar business, or from a previous business(es) owned.
• The business has ‘something’ (Intellectual property, branding, contracts, etc) that you cannot easily duplicate or purchase.
• You can buy the business at a price much lower than the market value. The vendor is highly motivated to sell.

3. What will be my exit strategy to get out of the business?

• Sell the business for a profit
• Sell the business to a major shareholder(s) and become a silent partner
• Pass the business down to a family member
• Franchise

4. What skills do I have that will make me successful in this business?

Please don’t think that all that is required to ‘improve’ the business is cosmetic – by changing some of the products, re-designing the store interior, etc. These ‘improvements’ won’t double sales.

Only very good marketing, a good sales team and good systems will increase sales significantly. Think MARKETING, SALES and DELIVERY of the product or service (using systems).

5. What skills will I have to "hire in"?

6. What cash flow do I need?

What’s my break-even cash-flow (to cover expenses, wages, etc)?

7. How much working capital do I have access to?

8. Will this business suit me i.e. hours, type of operation?

To ask the vendor who is selling the business…

9. How long has the business been operating?

10. How long have they had the business?

11. Why are they selling?

• Worn out from working long hours for little money?
• Couldn’t make the business work (perhaps in its current location)?
• Actual legitimate reasons such as retiring, moving to another state or country, or looking for another challenge in another business?

12. What is the Cash flow and Profit (Gross and Net) for the business?

13. What is the business owner paying him/herself?

14. What do the last 3 years of financial accounts show?

15. How has the business been valued?

Using the ROI method – based on ‘current’ profit of the business? Certainly not priced on what effort & money the current owner put into the business over the years. Only profit counts.

16. Who are the key customers, suppliers, staff?

17. What are the terms and length of any leases?

18. Will the current owner stay on and assist for a period of time?

Ask them to put this period in WRITING!

19. What areas of the business are systemised?

20. Is there a business plan?

21. How many hours a week does the current owner work in the business?

22. When was the last time the current owner took a holiday?

23. What are the marketing systems like? Do they make money for the business?

Review all advertising material, the customer database, the POS systems (if applicable), any loyalty programs, special promotional material, etc.

24. What facts support the "story" of the business?

25. How secure is future income i.e. contracts with customers and suppliers?

26. How dependent is the business on the current owner?

27. What will it take to grow the business so I can sell it for a profit?

Before you make an offer!

1. Get your accountant to check the financial accounts

Obtain actual lodged tax returns with the government, not the business owner’s printout or handwritten bookkeeping summary.

Your accountant will ensure that the business has cashflow and is not over-capitalised.

2. Hire a solicitor who is experienced in buying businesses like the one you are looking at.

Your solicitor will ensure that the contracts with suppliers, the landlord, etc don’t have any surprises.

3. If you are spending over $250,000 on the business, or even if you want to be extra careful, pay for a business valuation.

Pay a licenced valuer to come in and audit the business. Even if you have to spend $7,000 for the valuation, it’s still much better than paying $50,000, $100,000 or more than you should have to buy the business.

You may even be able to ‘use’ the valuation to negotiate a better price.

The lesson

Homework always pays off in business. Taking shortcuts and buying a business on emotion often lead to regrets. Don’t let this happen to you.