Wouldn’t it be great to avoid those ‘pesky’ questions from staff about HOW to do something on the computer. Or, perhaps your existing staff know how to do something – but if they left your employment, would you know to train the replacement?

Though – don’t record how to use your business software. e.g. how to add a contact, etc. Those videos will already exist on Youtube and on the software developer’s websites.

What you want to do is – only record a SPECIFIC procedure unique to your business. For example, a special way your staff create an invoice, or use MS Outlook for a particular task, or use your in-house production software, etc. Also you don’t want to record dozens of videos for seldom performed tasks either – just the most common daily or weekly functions in your business.

Video is simply just another documentation tool that can be used to free up your time as the business owner. Use it well.

Here’s proof… have a read of this article in The West Australian newspaper this week…. One retailer has lost his franchise business, others are running at a loss and all had to lay off staff and reduce hours. We certainly feel for these business owners… not a nice thing to happen… but it does unfortunately.

Retailing requires smarter thinking – that’s why you have to look at other ways (strategies) to market and deliver your products to consumers.

HELP – I’m a ‘lost-customer’ with money to spend!

It just goes to show you that most businesses will spend an extraordinary amount of money to attract new customers and clients, but do very little to keep in touch with past customers. Sales are lost.

The leaky bucket photo above illustrates this problem.

I believe the main reason is that customer marketing is often ‘CLUNKY’. It requires administration effort to send something to a customer.

If the business owner or salesperson don’t ask the staff to organise it – it will never happen.

We understand that the business owner (or salesperson) wants the results (i.e. the sales). That’s why we provide a number of AUTOMATED customer follow-up systems to our clients.

If you would like more information about our AUTOMATED marketing systems, click here to send us an email.

That’s great advice, unfortunately so few follow it. Many small business owners TRY to do everything which means THEY are the business and they are also the GOODWILL – it’s not a recipe for success. Being keen to find out what works and what doesn’t, I took the time to personally meet with dozens of wealthy business owners over the past five years – here’s what they had in common :

• They set business goals and targets. And targets for themselves and their staff.
• They allocate at least 2 – 8 hours per week to work ON their business not IN it.
• They take the time to improve their knowledge of marketing and business.
• They create good business systems so the systems support the staff (not the business owner).

It’s not hard to do. It’s more about mindset than anything else!

Notice how before the wealthy people make any decisions, they consult their team of professionals. No one person can be up-to-date with the latest knowledge in all fields. Some team members will be only required for a certain project, others will be needed on a regular basis. This is a way of leveraging your time which is one of our wealth principles.

How do you start?

You build a team slowly, by finding and hiring them as you need them. You might find them by going through the telephone directory, or discovering their advertisement, or by recommendations from an associate. This might take trial and error, as you may find that the professional does not have the knowledge that you require and you will need to find someone else.

You may, in the initial stages of your road to wealth, not be able to afford the services of all the team members. You might have to fill several ‘positions’ on your team. You could take a short course in bookkeeping, computerised design, or in the field of your future employees. This would only be for the short-term until your business is able to provide surplus income. If course, one skill I don’t recommend you short-cut is legal, use a good solicitor before you purchase a business, sign a lease or any other contract of significant value.

Your team members can include :

• Finance
  • Bankers
  • Investors
  • Partners (active / non-active)
  • Shareholders
• Tax
  • Accountants
  • Bookkeepers
  • Computer accounting specialists
• Legal
  • Solicitors
• Settlement (business and real-estate)
  • Conveyancers / settlement agents
• Mentors
  • Coaches
  • Mentors
  • Business specialists
• Workers
  • Employees
  • Skilled specialists
  • Builders
  • Trades people

THE 25 PRINCIPLES OF BUSINESS SUCCESS BY BOB BLY:

1. Have a definition of success.
2. Live below your means – with occasional exceptions.

A good book to read about this is the Richest Man In Babylon

3. Learn a money-making skill that will pay you at least twice the national average income.

Currently the national average wage in Australia is $65,000 (March 2010 figures). To earn double this my suggestions for well-paid skills include: Sales, marketing, copywriting, computer programming, public speaking, writing.

4. Improve your level of skill or the demand for your skill until you are paid twice as much — $200,000 a year.
5. Set a financial goal of a liquid net worth of $2 million excluding primary residence by age 50.
6. If you are going to have children, have them young.

Not so sure about this one – I’m 40 now and I enjoy spending time with my young son very much.

7. Assign a dollar value to your time and outsource everything you can, except what you are great at, to people who charge less than your hourly rate.

This is very important! Most small businesses I work with try to do everything themselves and work 60 hours (plus) per week. I usually initiate a program to delegate more low-skill level tasks to other staff (and external contractors).

8. Learn how to negotiate win-win deals.
9. Be a specialist, not a generalist; focus on core skills, markets, areas – three maximum, no more than that.
10. Micro niche
11. Become an information junkie and be sure to read in “adjacent areas”
12. Modelling

Don’t re-invent the wheel. Another word for modelling is mentor. In almost every business situation – someone has been there, done that – find out who they are and learn from them.

13. The Real McCoy Strategy

Not sure what Bob Bly is referring to about ‘The Real McCoy Strategy’ here.

14. Don’t lower price; add value
15. Do things that are important but not urgent
16. Little details count
17. Achieve balance between 4 success factors
18. Attitude of gratitude
19. Understand the best and worst investments you can make
20. Do something you love
21. Stop trading hours for dollars
22. Stop making excuses
23. Understand Robert Gibert’s success formula : SWL + SWL = SW
24. Put it in writing
25. ACTION

Lots of great ideas here – how many of them can you work towards this year?